People come to TurboTax AnswerXchange for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines: • Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Current version of office for mac.

Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English. • Be clear and state the answer right up front.

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Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold. • Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up.

It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link. • Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome. • Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

• • • • • • • You can request for refund with the link below or by contacting customer support Please call us by clicking the following link to the Contact Us page. Then complete the required information. A phone number will appear, along with your incident ID. Call the number.

This will ensure that an appropriate agent is assigned to your query: Meanwhile you can start for free and only at the end of your file will you be requested to pay a refund takes 5- 10 days I hope this helps so sorry Leeanne@TurboTax • •. People come to TurboTax AnswerXchange for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines: • Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language.

Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English. • Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.

• Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.

• Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome. • Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns.

Make it apparent that we really like helping them achieve positive outcomes.